FAQs

Are your products made of real fur?

All our products are exclusively made of faux fur . We favor an ethical approach by offering items without any animal materials, thus combining style, comfort and respect for the planet.

Where are your products manufactured?

Our products are primarily designed in Asia, in workshops specializing in luxury textiles. Each piece is selected for its quality and originality.

Do your products keep you warm?

Yes, our faux fur clothing and accessories are designed to provide warmth and comfort , even in cold weather. They are ideal for winter or cool climates, without compromising style.

How to choose the right size?

Each product sheet has a detailed size guide . We recommend that you consult it carefully before ordering to choose the size best suited to your body shape.

Do you offer standard sizes?

Yes, we offer standard European sizes. A size guide is available on each product page to help you choose the perfect size.

What are all the sizes you offer?

We offer a wide range of sizes to suit everyone:

• Clothing : from XS to 3XL.

• Shoes : from 35 to 46.

• Hats : one size fits all, adjustable.

• Boot covers : available in 20 cm and 40 cm.

What are the delivery times?

Timeframes vary depending on where you live:

• France : 8 to 10 working days

• Europe : 8 to 15 working days

• Rest of the world : 10 to 20 working days

(Delays may occur during periods of high demand.)

Do you offer free shipping?

Yes, delivery is completely free , whether in France or internationally . All our items are shipped with free delivery , with no minimum purchase.

How long does it take to prepare my order?

All orders are prepared within 24 to 72 business hours . Once shipped, you will receive a confirmation email.

What payment methods do you accept?

We accept:

• Bank cards (Visa, Mastercard, Amex)

• Apple Pay / Google Pay (if available in your country)

Is payment secure?

Yes, all transactions are encrypted via SSL protocols. Your information is treated confidentially and securely .

Can I use a promo code?

Yes, if you have a promotional code, you can enter it at the checkout stage. The discount will be automatically applied to your order.

Can I return an item?

Yes, you have 15 days after receipt to return a product that does not suit you, provided that it is new, unworn and in its original packaging.

Are returns free?

At OnlyFur, we offer free first returns so you can shop with confidence. Subsequent returns will be subject to a fee, unless the product is defective or damaged.

How to make a return?

Contact our customer service via the contact form or by email at onlyfurpro@gmail.com with your order number and the reason for the return.

How can I contact you?

You can write to us via:

• The form on the site in the "Contact" category

• Email: onlyfurpro @gmail.com

• Our social networks: Instagram (@onlyfurshop) / TikTok (@onlyfurshop)

What are your response times?

We respond Monday to Sunday, generally within 24 to 48 hours.

How to make a return?

Contact our customer service via the contact form or by email at onlyfurpro@gmail.com with your order number and the reason for the return.

Do I need to create an account to order?

No, it's not mandatory. But creating an account allows you to track your orders more easily and access exclusive offers.

How to subscribe to the newsletter?

A form is available at the bottom of the page. You will receive a welcome promo code after registration.

Do you deliver abroad?

Yes, we ship worldwide. Delivery times may vary depending on your country of residence. You will not be charged any shipping fees: delivery is free worldwide , with no minimum purchase.

Will I pay customs fees?

Depending on your country of residence, customs fees may apply upon receipt. These are the customer's responsibility.

Which countries do you deliver to?

We ship to most countries worldwide, including Europe, North America, Asia, and Oceania. If your country is not listed during checkout, please contact our customer service.